Payment outage - Android devices

Incident Report for Perkbox

Resolved

This incident has been resolved.
Posted Sep 16, 2025 - 09:02 UTC

Monitoring

A fix has been implemented and we are monitoring the results. If you are an Android App user and still affected by the payment issue, make sure you head to your "My Perkbox" section, Settings (top-right corner), Check for updates. We are sorry for any inconvenience caused.
Posted Sep 15, 2025 - 18:53 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 15, 2025 - 18:37 UTC

Investigating

We are currently investigating an issue that faces Android users being unable to complete payments on the App.
Posted Sep 15, 2025 - 11:44 UTC
This incident affected: Apps (Perks).