This incident has now been resolved.

Our engineers have resolved the issue with slow loading screens, they are continuing to work on a solution for the appointment booking issue.

We are continuing to investigate and work on the previous issue, in addition users might also experience loading screens taking longer than usual.

There is currently an issue with the Perkbox Medical app when booking future appointments with ‘Any' doctor selected.

If you want to book an appointment for tomorrow or beyond, you need to select the 'female' or 'male' doctor option on the booking form, rather than 'Any' doctor. Appointment booking for today should work as normal.

The team are working on this as a matter of urgency and we’ll keep you updated.